Rental Sim Card Japan
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We give some refund for both SIM cards and mobile wi-fis that are posted back within 2 days from the start date (the first and second day of rental). If your device was not compatible with our SIM card, or if the mobile wi-fi didn't work well in your location due to the coverage issue, or if you were unhappy with the service, please post the item within 2 days from the start date.

Also, we apply this refund rate when packages are returned to us from the post office for not being collected, or for unsuccessful delivery due to invalid address.

Please enclose the Refund Request Slip enclosed in the package to get a refund for SIM cards.

We will check the postmark on the return envelope and will not issue any refund unless it is posted by the above-mentioned date.

*Express shipping fee is non-refundable.


SIM Card

Handling Fee300 yen / SIM
Shipping Fee540 yen / Order

Mobile Wi-Fi

Handling Fee1080 yen / Device
Shipping Fee540 yen / Order


To cancel your order, please contact us by email immediately.
Please keep in mind that there are time differences. Japan time (GMT +9:00).


SIM Card

Cancellation made between 4 days before and on the start date.

Handling Fee300 yen / SIM
Shipping Fee540 yen / Order

Mobile Wi-Fi

Cancellation made between 4 days before and on the start date.

Handling Fee1080 yen / Device
Shipping Fee540 yen / Order