Simple, easy, and affordable.
Our service has been used by people from over 50 countries every month.
We have flexible plans for all people. Our customers are not only travelers on holiday but also people on business trip, students on exchange program both short and long, people who have just moved to Japan waiting for the internet connection to be fixed in their apartment, and etc.
Whatever the purpose of your stay in Japan is, we hope our service will help you make it easy and comfortable!
Not all phones work with SIM cards sold in Japan. Only unlocked smart phones that can connect to Band 1 and 19 are compatible with our SIM card. If your phone was not compatible, we offer an option to return it within 2 days to apply for a refund. None of prepaid SIM card sellers give a refund even if your device was not compatible with their SIM card. Refund and Cancelation
Our prices are calculated based on the rental period and not on the data amount used. This allows us to provide flexible rental period to you. If your plan is changed, you can extend the rental period easily online. Extend Rental Period
We will reply to your messages as soon as possible in English.
Check what our customers say about their experience with us! Customer Review
For all wi-fi enabled devices such as smartphones, tablets, and laptops.
Period: 5 days to long term
Speed: Standard speed wi-fi | High speed wi-fi
Please read the following page carefully for the details. How to Receive the Rental Items
Our service is rental. All items including SIM cards need to be posted back on the last day of your rental.
We check the post mark on the envelope as well as the data usage history. Late charges will be applied if you do not post the return envelope on the return date.
Please read the following page carefully for the details. How to Return the Rental Items
How early should I place my order?
Please complete your order at least a week before the date you wish to start the rental. We need you to complete the order by 3 days before the start date, by 3pm (Japan time).
Do you do expedite shipping?
Yes, we do accept Last Minute Orders. The additional charge for express shipping is 430 JPY. You can check the earliest possible delivery date/pick up date on the Cart page.
How can I cancel my order?
Please inform us by email. We issue 100% refund for cancellation made 5 days or more prior to the start date of your rental. We issue some refund for cancellations made later than that. Please see the following page for the rate: Refund and Cancellation
What happens if my flight delays and I couldn't collect my package at the airport?
You can either have your package forwarded to your hotel or cancel your order. Please see the following pages for the rate: Forward Package, Refund and Cancellation
Can I make changes to my order?
Yes. Please inform us the changes you would like to make (start date, item, address, etc) by email or from inquiry form as early as possible, and we will get back to you. Please note that we may not be able to accommodate your request when the stock is short etc. There will be a charge to change the delivery address and name after the package is sent out. Please see the following pages for the rate: Change Delivery Address / Recipient's Name
For more FAQ and answers to them please check the following page: FAQ