Where to Pick Up and Return Pocket WiFi in Japan – Not Just at the Airport
Staying connected while traveling in Japan is a must. Whether you’re using Google Maps to navigate, translating menus, or keeping in touch with family, reliable internet makes everything easier.
A lot of travelers choose Pocket WiFi because it’s fast, unlimited, and works on all devices—way more convenient than swapping SIM cards or relying on spotty free WiFi. But here’s a common concern:
“Do I have to pick it up at the airport? What if I’d rather get it in the city? And what about returning it—does it have to be at the same place I picked it up?”
A parent on Reddit recently asked a similar question:
Reddit: Pocket wifi questions
Good news: You DON’T have to pick up Pocket WiFi at the airport, and you DON’T have to return it at the same place!
In this guide, we’ll answer all your questions about where to pick up and return Pocket WiFi in Japan, so you can rent with confidence.
- ✔️ Do you HAVE to pick up Pocket WiFi at the airport?
- ✔️ Can you get Pocket WiFi in the city instead?
- ✔️ Does it have to be returned at the same place?
- ✔️ What’s the easiest, most flexible way to rent Pocket WiFi?
By the end of this article, you’ll know exactly how to get, use, and return Pocket WiFi hassle-free—so you can focus on enjoying your trip!
Do You Have to Pick Up Pocket WiFi at the Airport in Japan?
Short answer? No, you don’t HAVE to pick it up at the airport. While the airport is one of the most common pickup locations, it’s not the only option—and in some cases, it might not even be the best one!
Many travelers assume that Pocket WiFi must be picked up at the airport because that’s where they first arrive in Japan. If your flight lands during normal business hours, picking it up right at the airport post office or a rental counter can be super convenient—you get instant internet access as soon as you arrive.
But what if airport pickup isn’t ideal for you?
Not everyone wants to deal with logistics right after a long flight. Maybe:
- ❌ You don’t want to separate from your group (like in the Reddit example).
- ❌ Your flight arrives late at night, and the pickup counter is already closed.
- ❌ You prefer a more relaxed option, like picking it up at your hotel.
Good news: You can absolutely pick up Pocket WiFi outside the airport! In the next section, we’ll cover alternative pickup options—including city pickup points, hotel delivery, and more.
City Pickup Options for Pocket WiFi in Japan
If airport pickup doesn’t work for you, don’t worry—you can get your Pocket WiFi in the city! Many travelers prefer to pick up their device at a city post office, hotel, or even a private residence. Here’s how:
1️⃣ Hotel Delivery – The Easiest Option
How it works:
- Your Pocket WiFi is delivered to your hotel before you arrive.
- Pick it up at the front desk when you check in—no extra effort needed!
✅ Best for: Travelers who want a hassle-free experience without rushing to pick up a device after landing.
⚠️ Things to consider:
- You must provide the name of the person who booked the hotel reservation (a booking confirmation number is more helpful).
- Most hotels don’t charge a handling fee, but it’s still good practice to email the hotel in advance—especially for small hotels, capsule hotels, or privately-run accommodations.
- Large hotels generally accept deliveries without prior notice.
- Since you can only pick up the WiFi after reaching your hotel, you won’t have internet access on the way from the airport unless you use free WiFi.
2️⃣ Pick Up at a City Post Office
How it works:
- Many Pocket WiFi providers offer post office pickup in Japan.
- Post offices are available in all cities, not just major ones.
- Simply bring your passport and confirmation email, and you’re good to go!
✅ Best for: Travelers staying in an Airbnb or other accommodations without a front desk.
⚠️ Things to consider:
- You must provide the exact name as shown on your passport when placing the order. If the names don’t match, the post office will NOT release the package.
- Most post offices operate from 9 AM – 5 PM on weekdays, with limited weekend hours. However, some larger post offices offer extended hours (e.g., 7 AM – 9 PM) and may be open on weekends or holidays.
- Check the opening hours of your selected post office before heading there.
3️⃣ Delivery to a Private Residence (Limited Availability)
How it works:
- If you're staying at a friend’s house or an Airbnb, you may be able to have your Pocket WiFi delivered to a private residence.
- To use this option, you must provide the name of the registered resident (as listed with Japan Post) when placing your order.
✅ Best for: Travelers staying long-term in Japan or with friends/family in a private home.
⚠️ Things to consider:
- The package will usually be placed in the mailbox and NOT handed over in person by a postal worker.
- Make sure you can access and open the mailbox—apartment mailboxes are often located in the building’s lobby, while houses usually have a locked mailbox at the entrance, and usually with passwords.
So, What’s the Best City Pickup Option for You?
- ✅ Hotel Delivery → If you want a stress-free, hands-off option.
- ✅ Post Office Pickup → If you’re staying at an Airbnb or a place without a front desk.
- ✅ Private Residence Delivery → If you have a valid registered address in Japan.
No matter which method you choose, you’ll have fast, reliable internet as soon as you get your device!
Does Pocket WiFi Have to Be Returned to the Same Location in Japan?
You don’t have to return your Pocket WiFi to the same location where you picked it up. Most rental services offer easy and flexible return by mail, so you can drop it off from anywhere in Japan.
How to Return Your Pocket WiFi by Mail
Returning your Pocket WiFi is simple and free! Here’s how:
- Place the Pocket WiFi and all accessories inside the prepaid return envelope provided.
- Drop the sealed envelope into any red Japan Post mailbox.
✅ Best for: Travelers leaving Japan from any city or airport.
⚠️ Important Things to Remember
- Do not include any extra items(e.g., receipts or personal papers) in the return envelope.
- Mail the package before going through airport security, as there are no mailboxes beyond the checkpoint.
- If you forget to return the device in Japan, you’ll need to send it internationally at your own expense.
How to Book Japan Pocket WiFi for Maximum Convenience
To ensure a smooth rental experience, follow these steps:
- ✅ Choose the best pickup method (airport vs. city post office vs. hotel).
- ✅ Book in advance to guarantee availability, especially during peak travel seasons.
- ✅ If you choose CDJapan Rental's Pocket WiFi, Use promo code CDJ10 for an exclusive discount!
Reserve Your Pocket WiFi Now and Pick It Up in the City or Airport!
Choosing the Best Pickup & Return Option for a Stress-Free Trip
Whether you choose airport pickup, city post office pickup, or hotel delivery, Pocket WiFi gives you the most reliable internet experience while traveling in Japan. And with the easy return-by-mail system, you can drop off your device from anywhere without stress.
By planning ahead and choosing the right pickup and return method, you’ll have seamless connectivity throughout your trip — without worrying about SIM card swaps or data limits. ✈️
