All plans allow UNLIMITED DATA USAGE. However, the network speed will get slower once certain amount of data is used. Please check the details of each plan before you make an order. (: Recommended number of users for sharing.)
1. The signal may be weak or out of service in weak signal area (in the car, underground, in the tunnel, narrow rows of buildings, in the higher floors of high buildings, mountain-ringed region, etc) even within the service coverage area.
2. The advertised battery life specifications are estimated times only. It will vary depending on the usage. To make the battery last longer,
| Unlimited data! | Use as much as you want without worrying about extra fees. |
|---|---|
| Affordable price! | E.g. 5-day plan for 2750 yen, 30-day plan for only 6000 yen. |
| Easy to use! | You will receive a device fully charged. You can get online within few minutes once the device is with you. |
| Secure network! | Each device will come with its unique network ID and password. It is secure compared to public wi-fi. |
| Easy pickup and return! | The mobile Wi-Fi router will be delivered to your hotel, residence, office, or to the airport post office for your collection. To return it, put the item in the prepaid envelope we provide and drop it into a postbox anywhere in Japan. |
A mobile wi-fi or pocket wi-fi is a small palm-size portable device that works as your personal hotspot. All wi-fi enabled devices such as smartphones, tablets, and laptops are able to get online via a mobile wi-fi.
Our mobile wi-fi comes with a charging cable and an AC adapter. The estimate battery life of each device are 5 to 10 hours depending on the model and the usage. If you are going to be out all day, bringing along a portable charger/power bank may give you peace of mind. (Rent Portable Charger together!)
It is very easy to use. Let's say you want to get your smartphone online using a mobile wi-fi. Here's how you do it.
*The SSID and the password of your device will be enclosed in the package.
I don't know which package I should get.
If you are going to visit different prefectures in Japan including Hokkaido, Kyushu, Okinawa, and also suburbs like Koyasan, Shirakawago, Hakuba, and etc., [Docomo: Standard Speed] and [Softbank: High speed] packages are recommended since their coverage is good. Please note that Standard Speed package is designed for light use; if you watch movies or download and upload big files, you will use up the daily high-speed quota easily. If you want to use a lot of data and will be in urban area most of the time, [Wimax: High-Speed] will be handy.
Is it really unlimited?
Yes, our service allows you to have unlimited access to the Internet. However, the speed will be slow once a certain amount of data is used. Please check the details of each plan before you order.
What can I do with 110MB a day? (Standard Speed Wi-fi)
You can do all of these within 110MB data. (Estimate)
- Surf the web：100 web pages
- Message app (LINE, Whatsapp, etc): 100 messages
- Email: 20 messages
- Facebook: View 100 updates on the news feed
110MB is not sufficient to watch Youtube(normal quality). You will finish high speed data if you watch a video for more than 20min.
Check how to save data on GetAroundJapan: How to Save Data on Smartphone While Traveling
None of the packages suit the period I need.
Please pick one from the packages that are available. If none of the packages suit the period you need, you can either extend the rental later or simply get a longer package and return it a little early. For example, if you need it for 8 days, you can buy 7 days package now and extend 1 day later, or buy 10 days package. Tips: Depending on the period you need, it could be cheaper to get a longer package. For example,if you need it for 9 days, it is cheaper to get the 10 days package than to get 7 days package and extend it 2 days. Please check the prices and pick the best option for you.
Check the extension rate from the following page: Extend Rental Period
How is the rental days counted?
The rental start date you choose is the first day of your rental period. For example, if you choose January 1 as the start date, Jan. 1 is the Day 1. If you are buying 5 days package, the rental would end on Jan. 5th, which is the Day 5. Data should be used only until the last day and return package must be posted by the night on the last day. (We check both data usage and the posted date.)
For more FAQ and answers to them please check the following page: FAQ.
You can extend your rental period easily from your My Page, anytime until the return date.
Extension packages will be available for purchase on your My Page once the package is sent out.
Check the rate from the following page: Extend Rental Period
Just in case the wi-fi device didn't work well in your location, we offer an option to return the item for refund. Please contact us and post back the items within 2 days from the start date if you wish to get some refund. *Express shipping fee is non-refundable.
We issue a full refund when an order is cancelled before 5 days or more prior to the start date. There are some charges for the cancellation made later than that. The balance will be paid back to you.
For more details about Refund and Cancellation, please read the following page. Refund and Cancellation
* Once the payment is completed, a confirmation email of your order payment will be sent.
* Once your package is sent out, a delivery information email with the tracking number of the package will be sent.
* A reminder email will be sent few days before the return date.
Please read the following page carefully for the details. How to Receive the Rental Items
Post Offices at the Airports: Location and Opening hours
| Narita Airport Terminal 1 | 8:30 - 20:00 | Everyday | 4F: Departure Lobby | MAP |
| Narita Airport Terminal 2 | 8:30 - 20:00 | Everyday | 3F: Departure Lobby | MAP |
| Narita Airport Terminal 3 | N/A | N/A | Please use the post office in Terminal 2. | MAP |
| Kansai(KIX) Airport | 9:00 - 17:00 | Everyday | Terminal 1, 2F South | MAP |
| Chubu(Centrair) Airport | 9:00 - 17:00 | Weekdays Only | 1F | MAP |
| New Chitose (Hokkaido) Airport | 9:00 - 17:00 | Everyday | 2F: Arrival Lobby | MAP |
| Haneda Airport(Domestic) | 9:00 - 17:00 | Weekdays Only | Terminal 1, 1F (Domestic) | MAP |
IMPORTANT
*Please make sure you allow yourself plenty of time to collect the package. We recommend you choose this option only if your flight is scheduled to arrive early enough before the closing time of the post office, in case the flight delays.
*This service is currently available only at the airports listed above.
*Please make sure you enter your PASSPORT NAME as the recipient of the package. You will need to present your passport to collect the package at the airport post office. When the name is different, they will not release the package.
Our service is rental. All items including SIM cards need to be posted back on the last day of your rental.
Late charges will be applied if you do not post the return envelope on the return date. We will check the postmark on the envelope as well as the data usage history.
You may be able to find the red mailbox on streets and in the airports.
*At the airports, there are no mailboxes after you pass the security check. Please make sure you post it before you proceed to the security check.
*In some terminals in the airports, there may be no mailbox. Please check the official website of the airport terminal you are going to use.
Please read the following page carefully for the details. How to Return the Rental Items
