Please do not include anything other than the items required to be returned.
You do not have to include invoice and other papers.
Please do not forget to SEAL the package! You just need to peel the tape on the flap and seal.
You will be able to find a postbox anywhere in cities or in the airports (some terminals may not have one, please check the official website of the airport terminal you are going to use). Some convenience stores have one in the store as well.
*There's no postbox after you pass the security check at the airport. Please make sure you post the items before proceeding to the security check.
*Please DO NO ask someone else to post the return package on behalf of you, including people at hotels and airports. If you would do so, please understand that you will be responsible to pay for any delay of return or no-return.
We will provide a prepaid return envelope. You will not have to pay any return postage.
Late charges will be applied if you do not post the return envelope on the return date.
We will check the post mark on the envelope as well as the data usage history.
Please extend the rental period in advance to avoid the charges.
See the Important Notes at the bottom of this page for the rate.
Postboxes in Japan are red like the images below.
Please extend the rental period if you wish to continue using the product or are unable to post the return package on the return date.
Please check the following page for the details and the rate: Extend Rental Period
Please go to any Japan Post Office or Lawson convenience store and get "Letter Pack Light"(360JPY), which is a prepaid envelope. Fill in the address and drop it in any mailbox in Japan or hand it to staff at Japan Post Office.
If you cannot get "Letter Pack Light," please prepare an envelope, put the stamps, and send it to our office.
Please note that we will not reimburse you for the return postage.
Please prepare a new envelope (the one we provide is valid for domestic (Japan) use only), pay the postage and send all the items directly to our office address below. We recommend you use a service that provides a tracking number such as EMS.
Also, please note that we count the days that take for shipping as part of the "rental period". Please extend your rental to cover the days that will take for shipping. If you use standard mail, it could take 2-3 weeks. Please check with your local post office and extend the rental if necessary.
To extend the rental, please log in to your "My Page" on this website (blue button on the top). *It is cheaper to extend the rental period by yourself than to be charged for the delay(late charges).
Neowing Corporation (CDJAPAN RENTAL)
1-10-15-3F Horidomecho Nihonbashi Chuo-ku, Tokyo
Postal code: 103-0012
*Please don't forget to write "CDJAPAN RENTAL" as without it, the package may be handed to a different department in our company.
The item will be delivered to your designated pick-up place by the night before the start date. You can start using the item once it is with you.
Please make sure you drop off the return envelope with all items into a postbox no later than the midnight on your return date. If you can't, please extend your rental.
When we receive the return envelope, we may check the post mark as well as the data usage history.