• How to Return
• When you are unable to post on the return date
• If you lose the return envelope
• If you forget to post the return package while in Japan

1. Place the rental items in the provided return envelope and seal the package.

Please do not include anything other than the items required for return.
You do not have to include the invoice or other papers.
Please do not forget to SEAL the package! Simply peel the tape on the flap and seal.

2. Drop the return package into a postbox.

You will be able to find a postbox in all cities or in airports (some terminals may not have one, please check the official website of the airport terminal you are going to use). Some convenience stores can receive mail in store as well.

*There's no postbox after you pass the security check at the airport. Please make sure you post the items before proceeding to the security check.
*Please DO NOT ask anyone else to post the return package on your behalf, including people at hotels and airports. In doing so, please understand that you will be responsible for paying for any delay in return or unreturned items.

No Return Fee

We will provide a prepaid return envelope. You will not have to pay any return postage.

Late Charges

Late charges will be applied if you do not post the return envelope on the return date.
We will check the post mark on the envelope as well as the data usage history.
Please extend the rental period in advance to avoid charges.
See the Important Notes at the bottom of this page for the rate.

Postbox

Postboxes in Japan are red like the images below.

Please extend the rental period if you wish to continue using the product or are unable to post the return package on the return date.
Please check the following page for details and rates: Extend Rental Period

Please go to any Japan Post Office or Lawson convenience store and get "Letter Pack Light"(370JPY), which is a prepaid envelope. Fill in the address and drop it in any mailbox in Japan or bring to any Japan Post Office.

Please note that we will not reimburse you for the return postage.

Please prepare a new envelope (the one we provide is valid for domestic (Japan) use only), pay the postage and send all the items directly to our office address below. We recommend you use a service that provides a tracking number such as EMS.

Also, please note that we count the days required for shipping as part of the "rental period". Please extend your rental to cover the days used for shipping. If you use standard mail, it could take 2-3 weeks. Please check with your local post office and extend the rental if necessary.

To extend the rental, please log in to your "My Page" on this website (button on the top). *It is cheaper to extend the rental period by yourself than to be charged for the delay(late charges).

Our Office Address

Neowing Corporation (CDJAPAN RENTAL)
1-10-15-3F Horidomecho Nihonbashi Chuo-ku, Tokyo
Postal code: 103-0012
TEL: 03-3665-4946

*Please don't forget to write "CDJAPAN RENTAL" as without it, the package may be handed to a different department in our company.

Start Date
The item will be delivered to your designated pick-up place by the night before the start date. You can start using the item once it is with you.

Return Date
Please make sure you drop off the return envelope with all items into a postbox no later than midnight on your return date. If you cannot, please extend your rental.
When we receive the return envelope, we may check the post mark as well as the data usage history.