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1. Put the items in the return envelope we provide and seal the package.

Please do not include anything other than the items required to be returned.
You do not have to include invoice and other papers.
Please do not forget to SEAL the package! You just need to peel the tape on the flap and seal.


2. Drop the return package into a postbox.

You will be able to find a postbox anywhere in cities or in the airports (some terminals may not have one, please check the official website of the airport terminal you are going to use). Some convenience stores have one in the store as well.
There's no postbox after you pass the security check at the airport.
Please make sure you post the items before proceeding to the security check.



No Return Fee

We will provide a prepaid return envelope. You will not have to pay any return postage.


Late Charges

Late charges will be applied if you do not post the return envelope on the return date.
We will check the post mark on the envelope as well as the data usage history.
Please extend the rental period in advance to avoid the charges.
See the Important Notes at the bottom of this page for the rate.


Postbox

Postboxes in Japan are red like the images below.




*When you are unable to post on the return date

Please extend the rental period if you wish to continue using the product or are unable to post the return package on the return date.
Please check the following page for the details and the rate: Extend Rental Period


*When you lost the return envelope

Please prepare an envelope, pay the postage and send all the items directly to our office address below. Please note that we will not reimburse you for the return postage.


*When you forgot to post the return package in Japan

Please prepare a new envelope (the one we provide is valid for domestic (Japan) use only), pay the postage and send all the items directly to our office address below. We recommend you use a service that provides a tracking number such as EMS.

Also, please note that we count the days that take for shipping as part of the "rental period". Please extend your rental to cover the days that will take for shipping. If you use standard mail, it could take 2-3 weeks. Please check with your local post office and extend the rental if necessary.

To extend the rental, please log in to your "My Page" on this website (blue button on the top). *Extending the rental is cheaper than paying the late charges.



Our Office Address

Neowing Corporation (CDJapan Rental)
1-10-15-3F Horidomecho Nihonbashi Chuo-ku, Tokyo
103-0012
TEL:03-3665-4946



Rental terms

Start Date
The item will be delivered to your designated pick-up place by the night before the start date. You can start using the item once it is with you.

Return Date
Please make sure you drop off the return envelope with all items into a postbox no later than the midnight on your return date. If you can't, please extend your rental.
When we receive the return envelope, we may check the post mark as well as the data usage history.



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