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Hotel

Get your package delivered to your hotel and receive the package upon check-in at the front desk.

Residence/Airbnb

The package will be dropped in the mailbox.
*Valid full address required.

Post Office in Airport

Pick up your package from any Japan Post Office including the ones in the airports.


Delivery to Hotel

The recipient's name must be exactly the same as the BOOKING NAME at the hotel.
The package will be sent to the front desk. Please collect it when you check into the hotel. Please make the recipient's name exactly the same as the booking name at the hotel. When the hotel cannot find a booking under the name on the package, they will reject it and it will be returned to us. We will not be responsible for any delivery delay or trouble caused by this.


Delivery to Residence (Including Airbnb)

Many customers have trouble receiving a package at airbnb. Please contact your host before you order to get the correct information and avoid any trouble.

Please check the post on GetAroundJapan to avoid troubles: How to Receive Your Mail at an Airbnb Apartment Address

Notice
If you're going to send a package to Airbnb and other vacation rentals, or if you're moving into a new house, please make sure the house/apartment room has been registered with the post office. Unregistered address cannot receive any mail via Japan Post Office.


Delivery to Schools and Dormitories

Please check with your school's administration office regarding the delivery address. We advise that you inform the staff in advance that you are expecting a package, especially if you are not yet in Japan when ordering.

Sometimes the package gets lost in dormitories when you do not indicate your room number. We will not be responsible for how the package will be handled in your school or dormitory. Please make sure you enter the correct address that will reach you.


Delivery to U.S. Military Bases in Japan

We don't accept delivery to the residences inside the U.S. military bases in Japan, however, the package can be sent to a nearby Japan Post Office. Please enter the address of the post office as the delivery address. To collect the package from the post office, you will have to present your ID such as a passport. If you are not sure which post office is close to your base, please contact us by email.


Picking Up from Japan Post Office


Go check our post on our travel website GetAroundJapan: How to Receive Your Mail at a Post Office in Japan.

If you are going to be collecting your package at a small local post office, they may not understand any English. You can show the image of the Japanese phrase you find on the URL below together with your passport.
"I came to collect my mail sent to this post office." in Japanese.


Airport Post Offices

Narita Airport Terminal 1 8:30 - 20:00 Everyday 4F: Departure LobbyMAP
Narita Airport Terminal 2 8:30 - 20:00 Everyday 3F: Departure LobbyMAP
Kansai(KIX) Airport 9:00 - 17:00 Everyday Terminal 1, 2F SouthMAP
Chubu(Centrair) Airport 9:00 - 17:00 Weekdays Only 1FMAP
New Chitose (Hokkaido) Airport 9:00 - 17:00 Everyday 2F: Arrival LobbyMAP
Haneda Airport(Domestic) 9:00 - 17:00 Weekdays Only Terminal 1, 1F (Domestic)MAP

Narita Airport Terminal 3

There is no post office in Narita Airport Terminal 3. If you're flying into terminal 3 and wish to collect the package at the airport, you may choose the post office in terminal 2 as the pickup point. There are free shuttle buses to Terminal 2. It is about 5 min by bus from T3 to T2. Please check Narita Airport Official Website for details.


Haneda Airport

Currently, there is a post office only in the domestic terminal. There are free shuttle buses from the international terminal to the domestic terminal. Please check their official website for more information.
Haneda Airport Official Website


Other Post Offices

You may receive your package at a specified post office in Japan by entering the address of the post office and its name as the delivery address. Recommended option for those staying at Airbnb and other residences where you are not 100% sure of the address, and those arriving late at the airport after the post offices are closed.

We have a list of post offices that are open 24/7 on our travel website GetAroundJapan.
Go check the post: A List of 24hr Post Offices in Japan


Please inform us by email or via inquiry form the changes you would like to make and we will update the information. We accept changing of delivery address and recipient's name without charges until 5 days before the start date.

Once the package is sent out, the charge will be 1000 yen("Transfer Fee") to change those information. Once the payment for Transfer Fee is completed, we will update the information of your order with the delivery agent.

Please complete the payment from the link below and enter the order number and the new address in the message box on the order page.
Transfer Fee



We accept changing of delivery address without any charges until 5 days before the start date. For the requests made later than that, we will handle it with a fee of 1000 yen.

Also, if you could not collect your package at the airport due to flight delay etc., we can forward your package to your hotel with a fee of 1000 yen.

Please complete the payment from the link below and enter the order number and the new address in the message box on the order page.
Transfer Fee



Rental terms

Start Date
The item will be delivered to your designated pick-up place by the night before the start date. You can start using the item once it is with you.

Return Date
Please make sure you drop off the return envelope with all items into a postbox no later than the midnight on your return date. If you can't, please extend your rental.
When we receive the return envelope, we may check the post mark as well as the data usage history.



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