Please pick one from the packages that are available. If none of the packages suit the period you need, you can either extend the rental period later or simply get a longer package and return it a little early.

For example, if you need to rent for 8 days, you can buy 7 days package now and extend 1 day later, or buy 10 days package.

Tips: Depending on the period you need, it could be cheaper to get a longer package. For example, if you need it for 9 days, it is cheaper to get the 10 days package rather than the 7 days and extend it for 2 days. Please compare the prices and pick the best option for you. Check the extension rate on the following page: Extend Rental Period

Rental "Start Date" is the date you want to pick up the package, the date you wish to start using the item. The package will be delivered by the night before the "Start date" you choose. The date or time of delivery cannot be fixed.

Rental "Return Date" is the date you must post the return package in the post box in Japan. There's no problem for returning the items early. The late charges will be applied if you don't post the return package on the designated return date. If you wish to use the item longer, please extend the rental period before the return date.

Please do not worry about how long it takes for the return package to reach us as we check both the postmark and the date usage history. There will be no additional charges as long as you post the return package on the return date. We will notify you by email once the items are back with us.

Yes. Our service is rental. All items you get are rented and they need to be returned. Renters will be responsible for paying the replacement charges for not returning the items.

No. The total amount per order will be the package price(s) + the flat rate shipping charge (540 yen).

As CDJapan Rental functions differently from CDJapan Shop Website, you need to complete registration with us to make an order.

Please log in to your My Page to update your information including email address.

Please check the spam folder in your mailbox. If you can't find any email from us, you may have entered a wrong email address or misspelled the email address. Please contact us and we will look into it.

Some credit card companies filter transactions for overseas online shops. If you get an error, please check the details of the error. Before contacting the credit card company, you can try again with the same credit card or try with a different credit card and it might work. If you still get an error, please contact your credit card company to authorize your transaction.The common credit card errors are as below.

G12(42G120000)	Error from credit card company. We will send you an email with URL where you can try again. If you still get the same error, please contact the credit card company.
G30(42G300000)	Credit card authorization failure. The credit card holder needs to contact the credit card company.
G83(42G830000)	Wrong credit card information or wrong expiry date. Please input the correct information.

Please make sure you have filled in all the required fields. Make sure there's no space when entering credit card number. The password should be 4-8 alphanumeric characters.

We only accept credit card payment. No other payment method is available.

No, you can select only one start date per order.

Yes, we will include one return envelope per return date. So, if you have 2 items with 2 different return date, you will receive 2 return envelopes in the package.

We only accept credit card payment. VISA, Master Card, American Express, and JCB. We don't accept paypal nor cash on delivery.

Please complete your order at least a week before the date you wish to start the rental. We need you to complete the order by 3 days before the start date, by 3pm (Japan time). Also, we accept Express Shipping Requests (last-minute orders) with additional fee, although whether we can accommodate your request or not depends on the stock availability.

Yes. Your existing account will work even if you change the SIM card.(When you insert a new SIM card and start an app, you might be asked to "Change Number", but just ignore the message and proceed.)

IMPORTANT: If you don't have an account yet, please create one before coming to Japan. Some apps will ask you to provide a phone number to verify your account via voice call or SMS. Our SIM is data SIM, therefore you cannot create a new account with apps that require a phone number for verification.

Our service allows you to have unlimited access to the Internet. However, the connection speed will be reduced to 200Kbps until 12am once the data traffic volume exceeds 110MB that day (220MB on the first day). After 12am, the counter is reset.

Please ask the retailer of the phone.

No. Our SIM card is for data only. You cannot make phone calls or use SMS.

No, you cannot use SMS and MMS.

Yes and no. Our SIM card itself does not restrict tethering, however, with some devices it does not work even if the device itself supports tethering/hotspot feature. We don't have information on what works and don't, so if you are planning to use the feature, please be aware that there's a chance it may not work.

We don't have counters at the airports nor physical shops. If you need any assistance, please email us, call us(Japanese only), or come to our office located near Ningyocho Station in Tokyo. Please drop us an email before coming. If you are not used to setting up the APN by yourself, we recommend you go for a mobile wi-fi rental.

Our SIM card uses Docomo network, which is the best in terms of coverage among all mobile phone networks in Japan. However, it is up to your device whether it can make full use of it or not. If your device supports all of the following bands, you will have stable internet pretty much everywhere you go: 3G/LTE Band 1 (2100MHz), 3G/LTE Band 19 (800MHz), and LTE Band 21 (1500MHz).

Please check this page.

Please check our troubleshooting tips enclosed in the package (back of the packing list). If you still cannot get the internet connection, please post the SIM card within 2 days from the start date and apply for a refund. (Read more about Refund)

Please look up the spec of your device on the internet. The measurements of the SIM cards are indicated on this page.

No, please DO NOT CUT the SIM card. If the SIM card is cut when returned, we consider the item is damaged and you will be responsible for paying the replacement charges. If you ordered a wrong size, or if you need to change the SIM card size in the middle of the contract, please contact us and we will replace it.

It depends on your device, the location, and the network the device is connected to. Also, in congested places like at firework viewing in summer and at Shibuya crossing new year's countdown, the speed may be slow due to congestion.

We have lists of compatible devices here. Even if your device is not listed, it will work as long as it can connect to the network that matches our SIM card. Please read the posts on our travel website GetAroudnJapan on how to check if you device is compatible with our SIM card. [For Android] [For iPhone]

No, please DO NOT take out the SIM card from the device.

WiMax is a network different from telecom networks. WiMax 2+ is the network faster than normal WiMax. The device will catch the better network automatically depending on the location.

Send us an inquiry before ordering if you are not sure. If the place had poor signal, please return the item within 2 days from the start date and we will issue some refund. (Read more about Refund)

Both Standard Speed Wi-Fi and High-Speed Wi-Fi allow unlimited data usage. However, the speed will be limited once a certain amount of data is used. Please check the details of each product before you order.

It depends on the location, device, and the network the device is connected to. Also, in congested places, the connection could be temporarily slow. Both Standard Speed Wi-Fi and High-Speed Wi-Fi allow unlimited data usage. However, the speed will be very slow once a certain amount of data is used. Please check the detail of each product before you order.

The package will be sent to the front desk. Please collect it when you check into the hotel. Please make the recipient's name exactly the same as the booking name at the hotel. When the hotel cannot find a booking under the name on the package, they will reject it and it will be returned to us. We will not be responsible for any delivery delay or trouble caused by this.

No, the package will be delivered in the mailbox. If there was any issue, the mailman will leave notice in the mailbox. Please follow the instruction on the notice and arrange re-delivery.

The date and time of delivery are not and cannot be fixed. It will be delivered by the night on the day before the start date.

Yes. The tracking number of your order will be sent by email once the package is sent out.

Please contact the delivery agent for redelivery.
You can check the "Delivery information" email sent from us to confirm if your package is delivered by Japan Post or Yamato.

・Japan Post Customer Service Center: 0570-046-111 (Toll; English)
8am - 10pm Monday to Friday
9am - 10pm Weekends and Holidays

・Yamato Transportation Customer Service Center: 0120-17-9625 (Toll Free; English)
9am - 6pm Every Day

Please check the tracking information first (Tracking number will be sent in Delivery email once the package is sent out). If the final status is "Final delivery," that means delivery has been completed. Please check the mailbox for residential delivery, and ask the hotel to check again including their mailbox for hotel delivery.

If the status is "Retention", please check the question "My package's tracking status is "Retention," what does that mean?" under the same FAQ category.

If the tracking information shows "Sent back to sender", it's been sent back to us due to an invalid address and other reasons, please contact us (rental@cdjapan.co.jp).

No, we don't ship overseas. You will need to collect your items in Japan.

For delivery to POST OFFICES(including those in the airports), "Retention" means your package has arrived at the post office and is waiting for your pick-up.

For delivery to a RESIDENTIAL ADDRESS, "Retention" means that the post office was unable to leave the package in your mailbox for some reason. There should be a delivery notice in the mailbox, so please check that and contact the post office that has your package.

Although we don't recommend this option, it is possible to have your package delivered to airbnb. But only if you have permission from the host and are able to provide us the valid full address. Please read this post on our travel website GetAroundJapan before ordering. "How to Receive Your Mail at an Airbnb Apartment Address"

Yes, we do accept last minute orders. The additional charge for express shipping is 430 JPY. You can check the earliest possible start date/pick up date on the Cart page.

Please show your passport and the tracking number of the package at the post office counter. You will receive the tracking number will by email once the package is sent out.

They will keep it for 3-5 days.

No, the post office does not release packages to anyone other than to the person who has the ID of the name on the package.

No, the post office will not release the package if the name on the passport and recipient's name on the package is different.

For delivery to post offices(including those in the airports), "Retention" means your package has arrived at the post office and is waiting for your pick-up.

Please contact us immediately (rental@cdjapan.co.jp). We can change the delivery address without any charges until 5 days before your start date.

To make any changes after the package is sent out, there will be a fee (1000 yen). Please complete the payment for the transfer fee from this page. We will handle it as soon as we can.

A return envelope with postage will be enclosed in the package. Please put all items in the envelope and post it from any post box or post office in Japan by the midnight on the return date. The instruction will be enclosed in the package.

Please post the return envelope with the rental items by the midnight on the return date.

There's no problem with returning it early, however, we will not give a refund for that.

Please purchase a prepaid envelope called "Letter Pack Light" (340 yen) from the post offices or Lawson convenience stores. Please put all the required items inside and post it by the midnight on the return date.
The address of our office is as below.

Neo Wing Co. (CDJapan Rental)
Zip Code: 103-0012
Address: 1-10-15-3F Horidomecho Nihonbashi Chuo-ku, Tokyo
Phone: 03-3665-4947

Yes. Please contact us by email (rental@cdjapan.co.jp) if you forgot or couldn't post our items in Japan. When returning the items from overseas, we recommend you use a service that gives a tracking number such as EMS and DHL. (Standard mail takes longer time and we cannot be responsible even if it gets lost.)
Please prepare a new envelope and send it to our office.

Neowing Co. (CDJapan Rental)
1-10-15-3F Horidomecho Nihonbashi Chuo-ku
Tokyo 103-0012, Japan
Tel: +81-3-3665-4947

Please note that we count the days that take for shipping as part of the "rental period". Please extend your rental if necessary. *It is cheaper to extend rental than to pay the late charges.

It is renter's responsibility to post the item on the return date. Please extend your rental if you weren't able to post the package on the return date. If the item is not posted on the return date, late charges will be applied. It is cheaper to extend rental than to pay the late charges. If the item is not returned even after 5 days from the return date without any notice, the replacement charges will be charged to your credit card.
Please read this page: How to Return the Rental Items.

Yes, there are post boxes in all airports. However, there are NO POST BOXES after the security check. Please make sure you post the return envelope before going through the security check and immigration. Also, there are NO POST BOXES in some terminals, especially the small ones. Please check the information yourself in advance.

Yes. We give some refund when the SIM card was not compatible with our SIM card. (Read more about Refund)

We issue a full refund for orders cancelled 5 days or more prior to the start date. For cancellation made later than that, we issue some refund. Please contact us by email immediately should you need to cancel your order. (Read more about Cancellation)

No. Our prices are fixed according to the period booked and not the actual amount of data used.

We only provide 1 envelope for each return date according to the plans you purchased in the beginning.

We will not provide extra return envelopes even if the return date for some of the items in your order has changed due to extension of the rental period. Please purchase and use Letter Pack Light(360JPY) from Japan Post Office or Lawson convenience store to return the items (How to Return the Rental Items).

Yes, you can continue using the same SIM card/device.

We will send you a notification indicating the updated return date once you complete the payment.

Note: If you purchase the extension plan at night or on the weekend, you will be receiving the notification email on the next working day. The return date shown on your "My Page" will be updated at the same time as you receive the notification.

Yes. Please log in to your "My Page" and purchase extension plans by the return date.
Please read this page for the details: Extend Rental Period.

Please buy a replacement and return it with the device on the return date.

If you cut the SIM card, it is considered damaged. Please note that you will be responsible for paying the replacement charges.

Please contact us immediately. (rental@cdjapan.co.jp)

Please contact us immediately(rental@cdjapan.co.jp). We have had many customers who got their lost phones returned after a while. The police will contact us if a phone with our SIM card is reported as a lost item. We will communicate with them on behalf of you.

We issue a full refund for orders canceled 5 days or more prior to the start date. For cancellation made later than that, we will issue some refund. Please contact us by email (rental@cdjapan.co.jp) immediately should you need to cancel your order. (Read more about Cancellation)

We accept changes until 5 days before the start date. Please contact us by email (rental@cdjapan.co.jp) immedietly.

Yes, we can exchange the size as long as there is a stock. Please contact us immediately (rental@cdjapan.co.jp).

We accept changes without any charges until 5 days before the start date. Please contact us by email (rental@cdjapan.co.jp) immediately. For changes requested later than that, we will handle it with a fee as we would need to forward the package that has been sent out already. The transfer fee is 1000 yen, please complete the payment from this page.