Rental Sim Card Japan
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March-April Peak Season! Please order early.

Yes. Our service is rental. All items you get are rented and they need to be returned. Renters will be responsible for paying the replacement charges for not returning the items.
No. The total amount per order will be the package price(s) + the flat rate shipping charge (540 yen).
As this service functions differently from CDJapan, you need to complete registration with us to make an order.
Please log in to your My Page to update your information including email address.
Please check the spam folder in your mailbox. If you can't find any email from us, you may have entered a wrong email address or misspelled the email address. Please contact us using the inquiry form and we will look into it. The inquiry form can be found at the bottom of the page of this website.
Please make sure you have filled in all the required fields. Make sure there's no space when entering credit card number. The password should be 4-8 alphanumeric characters.
We only accept credit card payment. No other payment method is available.
No, you can select only one start date per order.
Yes, we will include one return envelope per return date. So, if you have 2 items with 2 different return date, we will enclose 2 return envelopes.
We only accept credit card payment. VISA, Master Card, American Express, and JCB.
Please complete your order at least a week before the date you wish to start the rental. We need you to complete the order by 3 days before the start date, by 3pm (Japan time).
Please ask the retailer of the phone.
No. Our SIM card is for data only. You cannot make phone calls or use SMS.
No, you cannot use SMS and MMS.
Our SIM card allows unlimited data usage. However the speed will be very slow once 110MB is used per calendar day. The speed will recover at midnight everyday.
Our SIM card does not restrict tethering. Whether it works or not depends on the device and we have no information on that. If you are planning to use multiple devices, please book a mobile wi-fi.
We don't have a counter at any airports. If you need any assistance, please come to our office located near Ningyocho Station in Tokyo. Please drop us an email before coming. If you are not used to setting up the APN by yourself, we recommend you go for a mobile wi-fi rental.
If your device can connect to all of the following bands: Band 1, Band 19, and band 21, you will have the internet connection at pretty much all the places you go. In mountains and suburbs, there might be places with no signal but that is the same for the locals.
Please check our troubleshooting tips enclosed in the package (back of the packing list). If you still cannot get the internet connection, please post the SIM card within 2 days from the start date and apply for a refund. (Read more about Refund)
Please look up the spec of your device on the internet. The measurements of the SIM cards are indicated on this page.
No, please DO NOT CUT the SIM card. If the SIM card is cut when returned, we consider the item is damaged and you will be responsible for paying the replacement charges. If you ordered a wrong size, or if you need to change the SIM card size in the middle of the contract, please contact us and we will replace it.
It depends on your device, the location, and the network the device is connected to. Also, in congested places like at firework viewing in summer and at Shibuya crossing new year's countdown, the speed may be slow due to congestion.
We have lists of compatible devices here. Even if your device is not listed, it will work as long as it can connect to the network that matches our SIM card. Please read the posts on our travel website GetAroudnJapan on how to check if you device is compatible with our SIM card. [For Android] [For iPhone]
No, please DO NOT take out the SIM card from the device.
WiMax is a network different from telecom networks. WiMax 2+ is the network faster than normal WiMax. Not all places have WiMax 2+ network yet.
Send us an inquiry before ordering if you are not sure. If the place had poor signal, please return the item within 2 days from the start date and we will issue some refund. (Read more about Refund)
Both Standard Speed Wi-Fi and High-Speed Wi-Fi allow unlimited data usage. However, the speed will be very slow once a certain amount of data is used. For Standard Speed Wi-Fi, that is when 110MB is used per calendar day, which recovers every midnight. For High-Speed Wi-Fi, that is when 10GB is used over 3 days. The speed will be limited to 1Mbps during the peak hours (roughly between 6pm-2am) the next day.
It depends on the location, device, and the network the device is connected to. Also, in congested places like at firework viewing in summer and at Shibuya crossing count-down event on the new year's eve, the connection could be temporarily cut due to congestion. Both Standard Speed Wi-Fi and High-Speed Wi-Fi allow unlimited data usage. However, the speed will be very slow once a certain amount of data is used. For Standard Speed Wi-Fi, that is when 110MB is used per calendar day, which recovers every midnight. For High-Speed Wi-Fi, that is when 10GB is used over 3 days. The speed will be limited to 1Mbps during the peak hours (roughly between 6pm-2am) the next day.
No, the package will be delivered in the mailbox.
The date and time of delivery are not and cannot be fixed. It will be delivered by the night on the day before the start date.
Yes. The tracking number of your order will be sent by email once the package is sent out.
No, we don't ship overseas. You will need to collect your items in Japan.
Please check the tracking information first (Tracking number will be sent in Delivery email once the package is sent out). If the final status is "Final delivery," that means delivery has been completed. Please check the mailbox for residential delivery, and ask the hotel to check again including their mailbox for hotel delivery. If the status is "Retention", the post office was unable to leave the package in your mailbox for some reason. There should be a delivery notice in the mailbox, so please check that and contact the post office that has your package. If the tracking information shows "Sent back to sender", it's been sent back to us due to an invalid address and other reasons, please contact us (rental@cdjapan.co.jp).
Yes. Please read this post on our travel website GetAroundJapan before ordering. "How to Receive Your Mail at an Airbnb Apartment Address"
Yes, we do accept last minute orders. The additional charge for express shipping is 430 JPY. You can check the earliest possible delivery date/pick up date on the Cart page.
Please show your passport and the tracking number of the package at the post office counter. The tracking number will be sent by email once the package is sent out.
No, the post office does not release packages to anyone other than to the person who has the ID of the name on the package.
No, the post office will not release the package if the name on the passport and recipient's name on the package is different.
Please contact us immediately (rental@cdjapan.co.jp). We can change the delivery address without any charges until 5 days before your start date.

To make any changes after the package is sent out, we will forward your package to a new address with a fee (1000 yen). Please complete the payment and request for package transfer from this page. We will handle it as soon as we can.
A return envelope with postage will be enclosed in the package. Please put all items in the envelope and post it from any post box or post office in Japan by the midnight on the return date. The instruction will be enclosed in the package.
Please post the return envelope with the rental items by the midnight on the return date.
There's no problem with returning it early, however, we will not give a refund for that.
Please purchase a prepaid envelope called "Letter Pack Light" (340 yen) from the post offices or Lawson convenience stores. Please put all the required items inside and post it by the midnight on the return date.
The address of our office is as below.

Neo Wing Co. (CDJapan Rental)
Zip Code: 103-0012
Address: 1-10-15-3F Horidomecho Nihonbashi Chuo-ku, Tokyo
Phone: 03-3665-4947
Yes. Please contact us by email (rental@cdjapan.co.jp) if you forgot or couldn't post our items in Japan. When returning the items from overseas, we recommend you use a service that gives a tracking number such as EMS and DHL. (Standard mail takes longer time and we cannot be responsible even if it gets lost.)
Please prepare a new envelope and send it to our office.

Neowing Co. (CDJapan Rental)
1-10-15-3F Horidomecho Nihonbashi Chuo-ku
Tokyo 103-0012, Japan
Tel: +81-3-3665-4947

Please note that we count the days that take for shipping as part of the "rental period". Please extend your rental if necessary. *Extending the rental is cheaper than the late charges.
It is renter's responsibility to post the item on the return date. Please extend your rental if you weren't able to post the package on the return date. If the item is not posted on the return date, late charges will be applied. Extending your rental is cheaper than the late charges. If the item is not returned even after 5 days from the return date without any notice, the replacement charges will be charged to your credit card.
Please read this page: How to Return the Rental Items.
Yes, there are post boxes in all airports. However, there are NO POST BOXES after the security check. Please make sure you post the return envelope before going through the security check and immigration. Also, there are NO POST BOXES in some terminals, especially the small ones. Please check the information yourself in advance.
Yes. We give some refund when the SIM card was not compatible with our SIM card. (Read more about Refund)
We issue a full refund for orders cancelled 5 days or more prior to the start date. For cancellation made later than that, we issue some refund. Please contact us by email immediately should you need to cancel your order. (Read more about Cancellation)
No. Our prices are fixed according to the period booked and not the actual amount of data used.
We will send you a notification indicating the updated return date once you complete the payment.

Note: If you purchase the extension plan at night or on the weekend, you will be receiving the notification email on the next working day. The return date shown on your "My Page" will be updated at the same time as you receive the notification.
Yes. Please log in to your "My Page" and purchase extension plans by the return date.
Please read this page for the details: Extend Rental Period.
Please buy a replacement and return it with the device on the return date.
If you cut the SIM card, it is considered damaged. Please note that you will be responsible for paying the replacement charges.
Please contact us immediately. (rental@cdjapan.co.jp)
Please contact us immediately(rental@cdjapan.co.jp). We have had many customers who got their lost phones returned after a while. The police will contact us if a phone with our SIM card is reported as a lost item. We will communicate with them on behalf of you.

Late Charges

If the rental item is not posted by the midnight on the return date, late charges will be billed on the renter's credit card..

ItemLate Charges per day
SIM Card350 JPN
Mobile Wifi Standard Speed550 JPN
Moble Wifi High Speed & UNLIMITED DATA USAGE800 JPN
Portable Charger100 JPN

Replacement Charges

If the rental item is still not returned 5 days after the return date without any notice, it is considered lost; replacement charges will be billed on the renter's credit card. This charges will be applied for breaking or losing the item as well.

ItemReplacement Charges
SIM Card5,500 JPN
Mobile Wifi Standard Speed20,000 JPN
Moble Wifi High Speed & UNLIMITED DATA USAGE23,000 JPN
Portable Charger2,000 JPN

If the replacement charges are applied, the late charges will not be applied.

Should any of those charges be applied, it will be billed on your credit card. Please extend the rental if you are going to be late or contact us if you lost the rental items.

We accept changes until 5 days before the start date. Please contact us by email (rental@cdjapan.co.jp) immedietly.
Yes, we can exchange the size as long as there is a stock. Please contact us immediately (rental@cdjapan.co.jp).
We accept changes without any charges until 5 days before the start date. Please contact us by email (rental@cdjapan.co.jp) immediately. For changes requested later than that, we will handle it with a fee as we would need to forward the package that has been sent out already. The transfer fee is 1000 yen, please complete the payment from this page.
We issue a full refund for orders canceled 5 days or more prior to the start date. For cancellation made later than that, there issue some refund. Please contact us by email (rental@cdjapan.co.jp) immediately should you need to cancel your order. (Read more about Cancellation)