Order

Payment

Delivery

Return

* Once the payment is completed, a confirmation email of your order payment will be sent.
* Once your package is sent out, a delivery information email with the tracking number of the package will be sent.
* A reminder email will be sent few days before the return date.

1. Make a booking and complete the payment from this website.
2. Collect your package from any Japan Post Office or get it delivered to your hotel. How to Receive the Rental Items
3. Your rental starts. Any issue? Contact us by email and we will get back to you asap.
4. Your rental end date is coming close. We will remind you that by email.
5. Your plan changed? No problem. Extend the rental period online. Extend Rental Period
6. Drop the return package in any mailbox in Japan on the last day of your rental period. Your rental ends. How to Return the Rental Items

• Get some refund when your device was not compatible with the SIM card.

Not all phones work with SIM cards sold in Japan. Only unlocked smart phones that can connect to Band 1 and 19 are compatible with our SIM card. If your phone was not compatible, we offer an option to return it within 2 days to apply for a refund. None of prepaid SIM card sellers give a refund even if your device was not compatible with their SIM card. Refund and Cancelation

• Flexible rental periods available for both short and long term.

Our prices are calculated based on the rental period and not on the data amount used. This allows us to provide flexible rental period to you. If your plan is changed, you can extend the rental period easily online. Extend Rental Period

• If there's any question or problem, contact us and we will help you.

We will reply to your messages as soon as possible in English.

Check what our customers say about their experience with us! Customer Review

• Pick up your package from Japan Post Office in the airports.
• Pick up your package from any Japan Post Office in your neighborhood.
• Get your package delivered to your Hotel and collect it when you check in. (Please ask the hotel before ordering.)
• Get your package delivered to your residence, airbnb or office. It's going to be posted in the mailbox.(Please ask your host/resident before ordering.)

Please read the following page carefully for the details. How to Receive the Rental Items

1. Put the items in the prepaid return envelope we provide. You don't need to buy stamps.
2. Drop the envelop into the red mailbox anywhere in Japan by the midnight on the last day of the rental period.

Our service is rental. All items including SIM cards need to be posted back on the last day of your rental.
We check the post mark on the envelope as well as the data usage history. Late charges will be applied if you do not post the return envelope on the return date.

Please read the following page carefully for the details. How to Return the Rental Items

¥ 690

• Flat rate for every single order.
• No return fee. Return envelope will be provided.
• One return envelope provided per order.
  *If you order multiple items with different return dates, one envelope per each return date will be provided.
• Max. 2 pocket wifi units, 5 SIM cards per order.